The inclusion of chatbots is among the most revolutionizing trend in E-commerce Industry. It has raised the level of customer satisfaction by proving customer assistance 24/7. In general, chatbots are a set of code programmed to simulate human interaction based on a certain event, triggers & conditions.
Along with many benefits, it provides over a human executive for customer assistance, integrating chatbot in your eCommerce platform can even simplify your business operations.
Let’s have a look at the benefits of chatbots in eCommerce:
- Rescuing Abandoned Carts
- Searching Products
- Sharing Offers/ Deals
- Sharing Shipping Information
- Instant Customer Support
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