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The Challenge

Mental health clinics and providers often struggle with generic telehealth solutions that lack configurability, regulatory compliance, and advanced features like family billing or provider hierarchy. The need was for a robust SaaS platform purpose-built for behavioral healthcare delivery across varied stakeholders with deep customization.

The Opportunity

NousTalk was envisioned to address these gaps by offering:

  • A fully branded portal deployment model for clinics and facilities
  • Seamless timezone-aware scheduling with family/caregiver support
  • Co-pay, split billing, and subscription-based payment options
  • Circle of Care management for dependent patients and caregivers
  • Role-based permissions for Admins, Providers, Staff, and Patients

Our Solution

NousTalk was built on a MERN stack with Express.js, ensuring scalability and extensibility from day one. The platform features custom roles and access logic, secure video consultations via Vonage API, and Stripe Connect-based billing workflows supporting split payments, subscriptions, and insurance co-pays. Detailed reports and dashboards offer operational and clinical insights.

Key Features

  • White-Labeled Portals: Individual branding for clinics and providers
  • Smart Billing Engine: Support for split payments, co-pays, and recurring charges via Stripe Connect
  • Circle of Care: Manage dependents and shared billing responsibilities
  • Timezone-Aware Scheduling: Automated conversions across global time zones
  • Secure Teleconsults: No-download Vonage video sessions
  • Dynamic Dashboards: Real-time reporting and analytics
  • HIPAA Compliance: Fully encrypted PHI storage and backups
  • User Roles & Permissions: Admin, Staff, Provider, Patient, Family Member access tiers
  • SMS Communication: Integrated Twilio two-way reminders and alerts

Tech Stack

  • Frontend: React.js
  • Backend: Node.js with Express.js
  • Database & Infra: MongoDB, Nginx, Linux
  • Video Conferencing: Vonage Video API
  • Messaging: Twilio Two-Way SMS
  • Payments: Stripe Connect (Split, Subscription, Co-pay)
  • DevOps: AWS Elastic Beanstalk, S3, Route53, CloudFront, CloudWatch, SNS
  • Security: HIPAA-compliant encrypted data backups on secure servers

Results You Can Measure

150+Clinics

deployed with full portal branding

40%Fall Down IconReduction

in administrative overhead via smart automation

30%
Improvement

in payment compliance through family billing adoption

25000+
Secure

teleconsults supported in 12 months

Product Impact

NousTalk redefines modern behavioral health delivery with smart billing, multi-role support, and branded scalability—providing
mental healthcare organizations with the digital backbone to deliver secure, patient-centric, and proactive care.

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