One of the biggest healthcare transformation of decade was to enable remote access to healthcare services; commonly known as TeleHealth or Telemedicine services. Telemedicine refers to delivering healthcare services over a distance, be it another local location, city or country. Border less technologies have had a great impact on society and quality healthcare being one of the top priorities for every country also got its due share. Despite of the challenges in healthcare industry, it continues to grow and outnumber the problems encountered.
Over 7 years now Telemedicine or Telehealth online portals have been instrumental in treating common symptoms (cough, cold, pain, fever etc.) to specialty consults like teleradiology, telepsychiatry, telenutrition and more. Owing to busy routine and technology access at hand, online telemedicine facilities are widely being used in developed and developing nations. Being a Custom Telemedicine Solution Provider and technology enthusiast, I would like to share a few important points you must consider before you start using any online health/ telemedicine portal.
Security is the first thing you should be aware of while using an online telemedicine health portal. Look for HTTPS (Green Lock) symbol in the top- left of web browser window. If its RED lock or a strike off symbol, stay away from using such sites as they do not guarantee your Password, Credit card and Personal health information data security. Do not ever use any payment method (Credit/ Debit Card, Paypal, Stripe, Netbanking) on such non- secure portals. Fraudsters try to fish your vital sensitive data by adopting various smart techniques like similar looking pages to famous health portals, Virus Scan alerts, Payment Processing Alerts etc. so watch out for traps.
Mobility is not just a need, it’s a lifestyle these days. Anything which is not mobile is considered inefficient and incomplete. Most good online health portals are accessible via mobile browsers or better via Mobile Apps. Make sure your online health portal is mobile friendly and gives you the advantage of accessing it from anywhere. Using a health service on mobile can save you a lot of time and gives you more freedom to plan your schedule. Easy and quick appointment scheduling with live video call would be the two most important features to look for in any healthcare mobile app.
Credibility of Telemedicine Service Provider/ Doctor
Nearly every other online telemedicine platform claims to have best doctors and high service availability but is it actually true? Especially at odd hours, can you really find a doctor online who can advise you quickly on your problem and help you save a great deal of panic. Please make sure you check google reviews, social media and community pages of online health portal you wish to use. It will give you a clear idea of their credibility and service delivery. HIPAA compliance is another highly regarded health care standard in Americas that online health portals would flaunt on their website. It’s always preferable to book consults with those doctors who are have certified degrees and experience and good reviews by past patients.
Legal and Regulatory Compliance
Following above suggestions can ensure that you have chosen the right healthcare/ telemedicine online portal.
The author and his team have well evidenced experience in successfully creating innovative bespoke telemedicine solutions for US, UK and European markets.